Return Policy
Within 14 Days of Invoice:
Claims related to shipments and order must be reported within 14 days of invoice date.
Within 30 Days of Invoice:
We gladly accept products for exchange or refund within 30 days of invoice date. Product must be
returned in new, resalable condition without any markings or damage to the packaging. Equipment must
be returned unused in the original package with seal unbroken.
Care should be taken in packing return items to ensure that they will be received in the same condition
as the original shipment. Damaged merchandise will not be accepted for return or exchange.
Returns and exchanges are subject to a 20 and 10 percent restocking fee respectively but must be authorised within the 30 days of the invoice date.
Please contact info@mediprompt.com.au for further
Return Goods Form/Shipping Instructions:
All returns should be shipped via traceable manner at the cost of the customer.
Please include this completed form in your package.Â
The type of refund will be determined by the payment method used on the original purchase.
Alternate Ship to Address:
If you have ordered products in exchange for your returned merchandise, it will be shipped to the address
on the original order unless you provide an alternate ship to address below.